NOTE: Fairfield Glade allows Tax-Aide to use this facility for the benefit it provides to its residents. The Police Department is in NO way involved in Tax-Aide operation. DO NOT EVER CALL THE POLICE DEPARTMENT PHONE NUMBER FOR ANYTHING ASSOCIATED WITH THIS SERVICE. We do not want to impact the vital work of this organization.
Location: Fairfield Glade Police Department, 5160 Peavine Road, Crossville, TN 38558
Days of Operation: Tuesdays and Saturdays from Feb 3 to Apr 15
Time: 9:00 to 3:30, by appointment only.
Tax Year 2024 Model of Operation: IN-PERSON In this model a tax counselor will conduct an in-take interview with the taxpayer(s) while reviewing the taxpayer's completed intake form and tax documents. The counselor will then prepare the initial tax return. A second counselor will independently review the tax return and review the return with the taxpayer(s). If the taxpayer(s) would like to then have the return submitted, they will authorize Tax-Aide to submit the return to the IRS and will be provided with a copy of the return.
Taxpayer responsibilities prior to the appointment:
Pick-up and complete an intake package from The Center (formerly known as the Community Conference Center, same location as last year, 128 Stonehenge Drive)
Bring the following documents to the appointment:
IRS Form 13614-C Intake/Interview & Quality Review Sheet (this form is found in the intake package you picked up from The Center. (Complete this form prior to the first appointment.)
All necessary Tax Year 2024 tax documents
Your 2023 tax return if available. This is especially important if your taxes were not prepared by Tax-Aide last year.
Any relevant letters received from the IRS, especially any Personal Identification Number the IRS may have provided due to a previous identify theft situation
Picture identification
Proof of Social Security number for those who will be listed on the return
Routing number and account number for electronic deposits/payment, if desired
When you arrive at the site:
When you enter the Police Department, Please do not use the main entrance to the building. Rather, use the second door on the walkway along the side of the building facing the parking lot. This door leads directly into the room where Tax-Aide volunteers are located.
TO MAKE AN APPOINTMENT FOR THIS SITE:
This site operates on an appointment-only basis. Walk-ins are not taken at this site.
The best way to make an appointment is to Click here, this will bring you to the Tax-Aide scheduling site. Follow the directions to obtain an appointment that agrees with your schedule. Make sure that you follow all the way through until you reach a box that says "Confirm Information" and that you click it and receive appointment confirmation. You will receive a confirmation email of your appointment, as well as a reminder email 3 days prior to your appointment, and another reminder 1 day prior.
IF you CANNOT make an appointment using the link provided, call (423) 405-3525 and leave a message. A Tax-Aide volunteer will return your call to assist you in setting up an appointment. The calls on this line are returned in the order received and may take several days, depending on call volume.